At Dadaz Pharma, we ensure that every order is packed and dispatched correctly. Please read the policy below before placing your order.
Replacements
A replacement may be considered only in the following circumstances:
- The product arrives damaged.
- You receive a product different from the one ordered.
- There is a genuine packaging or fulfilment issue with your order.
All replacement requests are subject to review and approval by Dadaz Pharma.
Reporting an Issue
Any issue with your order must be reported to our Customer Support Team via email on feedback@dadazpharma.com within 48 hours of receiving the message of order delivery.
Requests submitted after this period may not be eligible for assistance.
Proof Required
To help us review your request, please provide:
- Your order number
- A clear, complete unboxing video from opening the package to the end, ensuring all labels are visible. This video serves as evidence for the shipping partner and helps us assess the issue accurately.
- Clear photographs or videos of the product received
- Clear visual evidence of the damage, incorrect product, or fulfilment issue
- Photographs of the outer and inner packaging, wherever applicable
Please retain the product and all original packaging until your request has been reviewed.
Replacement requests with incomplete, unclear, or insufficient evidence may not be approved.
Approved Replacements
Once your request has been verified and approved, Dadaz Pharma will arrange the replacement at no additional product cost.
Approved replacement orders may take approximately 10–15 days to reach you.
Prepaid Orders – Return to Origin (RTO) & Refund Policy
If a prepaid order is returned to us due to an incorrect or incomplete delivery address, incorrect contact details, customer unavailability, refusal to accept delivery, change of mind, or any other unsuccessful delivery attempt, a flat charge of ₹120 will be deducted from the amount paid towards shipping and Return to Origin (RTO) expenses.
The remaining balance, after deducting ₹120, will be refunded to the customer.
Orders that are correctly and successfully delivered will not be eligible for exchanges, returns or refunds.
Cash on Delivery Charges
A convenience fee of Rs. 80 is applicable on COD orders and is non-refundable in cases including:
- Order cancellation
- Refusal of delivery
- Failed or unsuccessful delivery due to customer-related reasons
- Replacement requests
Important Information
Submitting a replacement request does not automatically guarantee approval.
We will review each request based on the order details, the circumstances of the issue, and the supporting evidence provided.
Dadaz Pharma reserves the right to accept or decline replacement requests in accordance with this policy and applicable consumer protection laws.
Reach Out to Us
- Email: feedback@dadazpharma.com
- WhatsApp: +91 98252 92907